Our unique technology works for all communication channels with one language-agnostic model. Email, phone, IVR, chatbot, text documents, fax, social media, you name it!
We understand natural language like no other solution. We can extract all the relevant information from unstructured customer requests and deliver it to the system of choice.
We understand up to 100% of customers' requests, independent from the channel and the complexity. We bring your customer care processes to the next level within weeks.
DEEPSEARCH's AI knows more than 120.000 "concepts" of the real world. This reduces training requirements dramatically and boosts intent recognitions.
Often customers communicate vaguely or state multiple requests in a single conversation or email. No problem, we got you covered with next level customer support.
Besides automating a variety of communication channels, we have unique skills in augmenting call center agents in even the most complex live call situations.
Instead of relying on expensive engineering time, we give you an easy "lego-like" toolbox that your customer care team can use without coding.
As one of the world's first transparent AI's every decision made can be tracked and corrected if necessary. Don't rely on a black-box in business critical processes!
We use one model for all communication channels and languages. This way we can guarantee consistent request resolutions for every channel.
Video is on mute, press play and regulate volume on the menu bar to listen!
Our solution is built for customer care. Besides fully automating customer requests, we augment agents in live calls leading to faster and higher quality resolutions.
DEEPSEARCH integrates into existing systems with a REST-API. Our technology boosts ticketing or RPA systems with structured data from any natural language source.
We have ready-to-use industry solutions with built-in domain knowledge. This speeds up the integration and reduces the need for training data dramatically
Excerpt of partners & references:
Imprint
Company name: DEEPSEARCH GmbH
Company register: 344167d, Vienna Commercial Court
VAT identification: ATU65698444
ECG: District Municipal Office for District I
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