Interpretation of a fax message: Intent recognition and data extraction

Extracting the right data from multiple options

In this utility case we can show the power of our extraction framework - a lady declares that her attended person has a different bank account number as indicated and askes to change it. In this case the aim was to automate the process. Therfore several data points (eg IBAN, effective date, account holder,...). Our AI detects the name entities, it understands the concept of custodianship and selects the right name for further processing. We also are able to interpret relative dates eg. "yesterday" or "with immediate effect".