Hi, my name is Jane Doe. I have a complaint. We booked the connection Westerland to Hamburg yesterday and nothing worked. The ICE didn’t work. We were told it was because of some power interference on the route. We had to wait for more than an hour until the next train arrived. We missed our connection to Austria and had to stay in Hamburg over night. How can I claim my refunds for the incurred cost. In this hurly-burly my son then left his mobile in the compartment. Could you tell me the phone number of Lost&Found?
1. intent: How can I claim my refunds for the incurred cost?
2. intent: In this hurly-burly my son then left his mobile in the compartment.
3. Could you tell me the phone number of Lost&Found?