Enterprise-NLU is a new product category that delivers next level NLU for the enterprise. Business critical features include decision traceability and a single-model architecture (real multi-channel).
A basic functionality for emails, attachments, IVR and all documents. DEEPSEARCH analyzes the message content and guides it to the right person or process.
DEEPSEARCH can give automated answers based on the content of a message or text. This applies to all of the above channels.
With transaction automation any information from unstructured text can be extracted and processed. The ultimate productivity booster for every channel.
The royal discipline: real-time agent augmentation in live customer calls. DEEPSEARCH cuts call durations by 30% and drives first contact resolution rates up.
DEEPSEARCH is dedicated to delivering the best solution for customer care. Our game-changing technology helps enterprises get ahead of the curve in a demanding field.
Besides automating a variety of communication channels, we have unique skills in augmenting call center agents in even the most complex live call situations.
Put your bots on steroids, make them understand even vague problem statements rather than short commands. Your customers will finally experience meaningful conversations.
DEEPSEARCH understands the content of emails and their attachments, even complex mails with multiple intents. Relevant information gets extracted for downstream process automation.
Be in control of your social media channels. Give automated answers to questions or get informed immediately if customer messages get problematic.
Direct your customers to the proper articles in your knowledge data base. Unlike simple keyword-based search, DEEPSEARCH understands the real meaning of a question and delivers accurate answers.
Our technology also works for your office documents. Screen text based on specific content or get important data extracted automatically. You will love it!
Names and their roles, time values (absolute and relative), termination reasons, customer IDs, (multiple) intents, any custom information desired, bank details, addresses, orders, order amounts, units, complaints (and their reasons), appeals, language detection and thousands of options more. Basically anything you can think of.
DEEPSEARCH integrates into your existing IT infrastructure with a REST-API. Delivering next level Artificial Intelligence to legacy systems.
Automate and auto-fill existing forms or fields with any information from a natural language source. DEEPSEARCH understands the content like a human does and can trigger downstream processes in the system of choice.
DEEPSEARCH is the perfect data delivery software for RPA (Robotic Process Automation), which needs structured data to automate low-value repetitive tasks. By providing structured data from any natural language source, DEEPSEARCH creates a universe of new process automation opportunities.
Put your bots on steroids, make them understand even vague problem statements rather than short commands. Your customers will finally experience meaningful conversations. DEEPSEARCH boosts chatbot providers with a powerful alternative to common machine-learning based NLU engines.
DEEPSEARCH's unique technology conserves universally reusable knowledge. It transforms data into domain knowledge that is ever growing.